Caroline Mbugua

Senior Policy Manager Sub-Saharan Africa

Caroline Mbugua is the Senior Policy Manager SSA, she leads policy activities in the East Africa region. Caroline drives GSMAs advocacy programs and supports members though engagements with Regulators, Policy makers and other stakeholder in the ecosystem in order to shape the Policy and Regulatory landscape in the region to achieve connectivity for everything and everyone for a better future.

She has over 13years experience in the Telecommunication industry, before joining the GSMA, Caroline worked at Safaricom PLC as the Policy and Stakeholder engagement lead. She implemented various policy programs with a variety of national and regional stakeholders.

She engaged with industry regulatory bodies and government on topical issues that affect the telecommunication sector such as; spectrum, infrastructure, interconnect, competition, taxation, privacy, etc. She contributed to the shaping of the policy environment in Kenya and East Africa at large by representing Safaricom at the East Africa Communication Organization (EACO) and Africa Telecommunication Union (ATU).

Caroline holds an MBA from the Jomo Kenyatta University of Agriculture and Technology and is an alumnus of Strathmore Business School, Policy Executive Program.